Technical Support
LIVE ONLINE CHAT support is available during our business hours.
Our Tech Support number is 800-710-3879 #4.
Technical Support during the hours of 10:00am to 8:00pm Eastern Time is free of charge for those on the subscription plan of $39.00 per month. THIS IS NOT A SUPPORT CONTRACT and the subscription plan covers much more than Tech Support, however, if you are on the subscription plan there is no charge for calls placed during those hours.
E-MAIL SUPPORT:
Technical support via e-mail is always FREE OF CHARGE send to: support@prosolutionssoftware.com
All questions are answered within 2 business days - (usually there is same day response)
For your convenience, you can email your issue to us directly using our automated system HERE
* Please be specific and explain the technical problem in detail for quickest response.
* Include in Subject line - *** account number *** and ***company name***
* Provide telephone number in the body of the e-mail
* Please one question only per e-mail - you may send multiple e-mails if necessary
"LIVE" TELEPHONE SUPPORT:
Normal Business Hours are 10:00am to 8:00pm Monday through Thursday. Friday, 10:00am - 3:00pm (Eastern Time Zone.)
Normal Business Hours "LIVE' Telephone Support fees are free with subscription or $25 per 15 minutes for clients who are
grandfathered in (only applies to prior clients existing with us since 2005 or earlier that have decided against the subscription.)
Tech support (24 x 7) AFTER HOURS Support fees are - $25 per 15 minutes regardless of your subscription or support contract status.
Onsite Support - send requests to support@prosolutionssoftware.com.
