LIVE ONLINE CHAT support is available during our business hours.
Our Tech Support number is 800-710-3879 #4.
Technical Support during the hours of 10:00am to 8:00pm Eastern Time is free of charge for those on the subscription plan of $49.00 per month. THIS IS NOT A SUPPORT CONTRACT and the subscription plan covers much more than Tech Support, however, if you are on the subscription plan there is no charge for calls placed during those hours.
Technical support via e-mail is always FREE OF CHARGE send to: firstname.lastname@example.org
All questions are answered within 2 business days - (usually there is same day response)
For your convenience, you can email your issue to us directly using our automated system HERE
* Please be specific and explain the technical problem in detail for quickest response.
* Include in Subject line - *** account number *** and ***company name***
* Provide telephone number in the body of the e-mail
* Please one question only per e-mail - you may send multiple e-mails if necessary
"LIVE" TELEPHONE SUPPORT:
Normal Business Hours are 10:00am to 8:00pm Monday through Thursday. Friday, 10:00am - 3:00pm (Eastern Time Zone.)
Normal Business Hours "LIVE' Telephone Support fees are free with subscription or $25 per 15 minutes for clients who are
grandfathered in (only applies to prior clients existing with us since 2005 or earlier that have decided against the subscription.)
Tech support (24 x 7) AFTER HOURS Support fees are - $25 per 15 minutes regardless of your subscription or support contract status.
Onsite Support - send requests to email@example.com.